Questions on Your Mind? Find Your Answers Here!


What solutions do you offer?

While our primary focus lies in packaging, we collaborate with numerous partners to provide solutions across various processes, including sorting, processing, automation, depositing, auto-loading, high-speed weighing, denesting, inspection, and more. Visit our website to explore the array of options we have available. Additionally, we specialize in tailoring complete line solutions according to our clients' unique needs. Contact us for a complimentary consultation to discuss your specific requirements.

Do you offer standalone machinery or full line solutions?

We offer both standalone machinery as well as full line solutions. We also offer bespoke solutions as well as upgrades and add-ons for your machinery.


What sectors do you offer support to?

We provide assistance to various industries, including poultry, fish and seafood, meat, dairy, convenience, snacks and confectionery, ready meals, produce, pet food, and also offer packaging solutions for certain non-food products. Don't hesitate to reach out to us for a conversation about your particular needs.

How do I decide what I need for my production line?

We provide complimentary consultations to clients concerning their production lines, delivering expert advice either through online channels or on-site visits.


Where are all our machines manufactured?

The majority of our machines are produced in Germany, with certain machines being manufactured in various European countries such as Denmark, Italy, Spain, the Netherlands, etc. The manufacturing location is based on the specific type of machine and the location of our partners.

What is the lifespan of a typical machine that you offer?

Most machines in our product lineup generally have a lifespan of approximately 15 to 20 years when regularly and appropriately serviced. However, this duration may vary slightly based on the specific machines you choose. It's essential to note that companies often introduce new technologies that significantly enhance the efficiency of your machines. We recommend staying informed about these advancements and implementing necessary changes and upgrades to your machines, ensuring you stay ahead of your competitors.


How long has Sealpac UK operated in the UK?

In 1996, our collaboration with Sealpac began, introducing Sealpac machines to the UK. Within the initial years, we identified the importance of evolving into a company capable of providing comprehensive line solutions instead of standalone machinery. Subsequently, we initiated partnerships to enhance our ability to deliver integrated solutions to our clients.

How can I follow your latest updates on machines?

We regularly share updates, blogs, and case studies across our LinkedIn, Facebook, and Instagram profiles. Additionally, for specific products and spare parts, we send email updates. If you've made a purchase with us, you'll automatically receive updates on spare parts and aftersales. If not, and you'd like to receive email updates on machinery and solutions, please contact us at and we can add you to our list.

How do I apply for a job at your company?

We maintain a dedicated careers page on our website, showcasing all current job opportunities within our organization. Should you not find a suitable position listed, please don't hesitate to reach out to our HR department via email at, enclosing your CV. We welcome inquiries from individuals with enthusiasm and a desire to learn about our industry, and we're constantly on the lookout for talented individuals to join our team.


Do you offer training?

We offer training to all our clients. We can offer you training at your site as well as at our head office in Poole. Please contact us at or +44 (0) 845 302 3056 to book a training session with us.


Do you offer support during out-of-office hours?

We provide assistance even outside regular office hours. If you reach out to our phone number during this period, you'll be connected to one of our engineers, excluding public holidays like December 25th, January 1st, etc.


How often do I service my machine?

The frequency of required maintenance is determined by the number of shifts your production line operates each day or week, as well as the specific application of the line. To determine the optimal servicing schedule for your machines, we recommend discussing your line and its application with us.

If you sign a service contract with us, you can eliminate concerns about maintenance scheduling. We will diligently monitor and adhere to your specified schedule, ensuring regular maintenance to keep your machines in optimal condition.


Who would be my local support for any emergencies?

We maintain a team of engineers across the UK and Ireland ready to assist with emergencies. Our engineers are equipped to remotely diagnose issues via video calls. In the event that a diagnosis cannot be achieved through a video call, our team will promptly dispatch on-site support to address and resolve the issue.


It is advisable to provide training for your on-site engineers, which can significantly decrease the frequency of emergency calls. We provide training support for all our clients on-site as well as at our head office in Poole. Please contact us at or +44 (0) 845 302 3056 to book a training session with us.


What sort of warranty do I get for my machines?

In addition to the standard warranty accompanying your equipment, we offer an extra warranty for your machines when you enter into a service contract with us. This may vary according to your line as well as the service contract you chose. It's important to note that our supplementary warranty should not be considered a substitute for the product warranty provided by the supplier.


Do you offer remote support?

We provide remote assistance for urgent situations, with a team of engineers stationed throughout the UK and Ireland ready to assist. If a thorough diagnosis cannot be conducted via video call, our team will quickly dispatch on-site support to identify and resolve the issue.

Can I access my machine performance reports remotely?

Many suppliers, such as Antares Vision and Sealpac, provide integrated software packages with their machines. These packages enable you to monitor and assess your machine's performance, offering a range of reporting options from basic to detailed. This facilitates analysis for continuous improvement purposes.


Can my machines be updated remotely?

The majority of the machines we offer are connected to their respective suppliers through software. Should there be any necessary software updates, our suppliers remotely update the machines.


How do I order for spare parts?

Please reach out to us through our website's contact page for spare parts or any inquiries. Alternatively, you can also get in touch with us over email at


Is same day or next day delivery available for spare parts?

We maintain an extensive inventory of spare parts in our warehouse, ready for same-day or next-day delivery. However, for manufactured parts, specific lead times apply, as they need to be sourced from our international partners, who are located outside the UK.


Do you provide any upgrades, updates, or add-ons to machines?

We do provide upgrades, updates, and add-ons for your machines. Our retrofits can boost the efficiency of your machines, such as increasing output speed or integrating additional applications. Additionally, we provide kits and packages to upgrade obsolete parts, ensuring you have access to the latest components without struggling to find replacements.


For software updates, many of our machines allow remote access by the manufacturers, enabling them to update the software seamlessly.


We would always advise you to stay current with your machinery updates, and if you're interested, we can include you in our mailing list to keep you informed. Feel free to contact us through our website or via email at to discuss potential upgrades for your machines.


Service Contracts

What is included in my service contract?

The contents of the service contract are tailored to each agreement, as we craft personalized contracts to meet your specific needs. Upon entering into a service contract with us, we collaborate closely with you to ensure optimal efficiency. Our commitment includes regular servicing and maintenance of your machines, comprehensive record-keeping, and the assurance of having critical spare parts in stock based on these records.


Additionally, we offer flexible training sessions, allowing you to choose between on-site training or sessions at our headquarters in Poole, according to your preference. You can also benefit from optimization days to enhance efficiency, reviews with our engineering team, ongoing reporting, and an extended warranty for your machines.


It's important to note that the extended warranty provided with our service contract should not be mistaken for the product warranty offered by suppliers for your machines.


Installation and Commissioning

Will installing the new line or machine affect my current production?
If your existing production line is operational, our initial inquiry will focus on your preferred commencement date for implementing the new solution you would have purchased from us. Subsequently, a dedicated project manager will oversee crucial stages such as solution testing/research, factory acceptance, build time, and more, aligning them with the timeline provided. This meticulous approach ensures the completion of these stages before on-site installation, minimizing any disruptions to your production. The only remaining tasks at the site would be the installation and commissioning of the solution, tailored to your specified timeframe.
RE20 Thermoformer

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