The past 18 months have been full of challenges due to the effects of both the pandemic and Brexit, but Sealpac UK & Partners managed to keep all their customers operational during this time. But lots of businesses were struggling, so why did our customers do so well?
The biggest reason why SEALPAC customers fared so well during the pandemic was due to the unbeatable quality of SEALPAC machines. German-built SEALPAC tray sealers and thermoformers are built to last, reliably performing day after day. In fact, 95% of all the tray sealers we have ever installed are still fully operational.
SEALPAC machines also offer a wide variety of product applications, and with tool changeovers achievable in just 10 minutes, our customers were able to take advantage of new market opportunities as they arose. Consumer demand has evolved and changed substantially over the past 18 months, which has seen some companies making changes to their product lines to adapt. Since a simple tool changeover is all that’s needed to change packaging applications, our customers were better able to adapt to changing market needs without the need for a whole new machine installation.
Monitoring stock levels closely
As part of our aftersales support services, Sealpac UK & Partners supply customers directly with the spare parts they may need. The majority of these parts are imported from Europe, so this process of getting spare parts to our UK customers was in danger of becoming more difficult due to Covid-19 restrictions and Brexit-related import rule changes.
To ensure that our customers’ productivity wouldn’t suffer, we increased our total spare parts inventory by 15%, which meant that customers can access most commonly requested parts from within the UK. As a part of this process, we have also increased our spares inventory to include additional parts for Leonhardt, Carsoe and MiVEG machines.
Engineers throughout the UK & Ireland
Our highly skilled team of engineers are based throughout the UK & Ireland to offer our customers additional support when needed. As well as our main office number, we have a 24/7 emergency hotline for our customers to call if they have a problem outside of normal hours. On the occasions when we do receive an emergency call from a customer, we’re able to quickly send out local engineer to fix the problem with minimal downtime.
Want to find out more about our approach to customer support during the pandemic?
Download our full case study, 'Responding to a crisis: Sealpac UK & Partners offer extra support during Covid-19' to learn how we helped all our customers to:
- adapt to changing consumer tastes
- scale their operations up and down in line with demand
- keep production lines running despite potentially crippling labour shortages