After-Sales Support Services
In the food industry, performance is everything. If your production lines are down, there’s a problem with a machine or quality is being compromised by your equipment, it doesn’t just cost you money – it can cost you your reputation too.
Something we’re very proud of here at SEALPAC UK are the close working relationships we form with our customers - some of whom have been with us for almost a decade! And this level of personalised care and attention is something that’s reflected in our service offering.
We’ve built our business by putting our customers’ needs first. We pride ourselves in offering a highly personal service from people with exceptional technical knowledge.From one-off repairs to comprehensive service contracts for your machinery and equipment, our team of highly professional service engineers provide rapid support and maintenance all day, every day.
Here's what one delighted customer had to say after we dispatched, installed and commissioned machinery to ease the pressure of another sites unexpected downtime, within one day of receiving the request:
“We’re very happy with the service and support we receive from SEALPAC UK. No request is ever too much. Their responsiveness in dealing with our urgent request helped us avoid a costly delay in production.”
Proactive Support Services
At SEALPAC UK we go the extra mile to ensure that your performance never suffers. We offer a variety of contracts from basic maintenance schedules through to total care packages.
Proactive maintenance sits at the heart of all our service contracts. This means we strive to solve your problems before they even happen! This optimises the productivity of your packaging line and minimises the amount of downtime via regular monitoring and interaction with you. This all contributes towards your key goal of minimising the Cost of Ownership (COO) of your machines and helps us avoid unnecessary crises - which is good for you and for us too!
Our customers have reported up to 60% less engineer call outs as a result of our service contracts, as well as a saving of 20% on labour costs when compared to the standard pay-as-you-go alternative, not to mention improved OEE overall.
Here's what one manufacturer had to say:
“Since mid-2015 we have implemented the SEALPAC UK preventative service package. A recent internal review carried out by ourselves has highlighted that the service costs have nearly been neutralised by the drop-in breakdown repair/parts costs. The impact on the business is that downtime on the machines has become minimal to insignificant.”
We also offer the option of comprehensive staff training covering all skill levels, right up to super users.
At SEALPAC we provide Real time Overall Equipment Efficiency reporting or OEE reporting. This gives you detailed overviews of your operating performance and ensures the maximum productivity of your packaging machines as well as enabling rapid fault diagnosis.
OEE monitoring programme ensures systematic, real-time collection of up to 330 different technical states. It provides detailed information on:
- Lines: product changes, malfunctions, machine downtimes, etc.
- Machines: system status (operation, maintenance, set up, stop), cycle rate, malfunction, programme changes, users
- Tools: unique determination of the cycle rate for individual tools in use on a wide range of machines
- Daily / weekly / monthly / yearly evaluations
- Maintenance overviews
We offer a range of site surveys from basic sealing-tool assessment, maintenance and technical surveys, machine conditioning right through to complete site reporting.
We tailor our services to meet your needs and our expert technicians are just a phone call away.
- Sealing tool condition
- Machine condition
- Maintenance and technical services
- Training and skills levels
- Spares planning
Reactive Support Services
Our services and specialist support include breakdown repair and one-off service visits; installation, relocation and decommissioning, and reconditioning and retrofits. We carry out machine inspection and reports, offer cost-effective service and maintenance contracts, and can provide on-going cover or support staff.
Our services and specialist support include:
- Breakdown repair and one-off service visits
- Installation, relocation and decommissioning
- Reconditioning and retrofits
- Machine inspection and report
From basic maintenance to full stripdown and rebuild, Sealpac offers a full range of levels of refurbishment on your machinery, bringing it back to full operating capacity.
All work is carried out by our trained and qualified engineers along with testing and customer inspections, which are arranged before delivering back to site.
At Sealpac we manufacture individual machine components. This means we have the specialist skills necessary to make exceptional quality spare parts for your machine.
Our in-house capabilities also mean that we carry a large range of parts in stock and can guarantee your spare part will be delivered and fitted quickly and accurately. Thanks to our modern and efficient spare parts management, your order is shipped on the same day – and even quicker if you wish.
SEALPAC UK provides full product line support. Click below to see our full capabilities: